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Terms of service

Terms of Service

Last Updated: [12/01/2024]

Welcome to ByCoZIO™! These Terms of Service ("Terms") govern your use of our website (https://bycozio.com/) and the purchase of all items sold through ByCoZIO™, including our flagship products and sleep accessories. By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Overview
This website is operated by ByCoZIO™. Throughout the site, the terms "we," "us," and "our" refer to ByCoZIO™. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of the Terms stated here.

Our mission is to provide innovative sleep solutions. While we base our products on research and customer feedback, results may vary, and individual experiences are not guaranteed.

2. General Terms for All Items Sold

  1. Product Information:

    • All items sold through ByCoZIO™ are intended to enhance sleep comfort and ergonomic health. They are not intended to diagnose, treat, or cure any medical condition.
    • Product details, including descriptions, images, and specifications, are provided for informational purposes only and may vary slightly.

  2. Results Disclaimer:

    • Results experienced by users of our products are based on feedback and research from past customers. Individual results may vary. We do not guarantee specific outcomes.
    • By purchasing our products, you acknowledge that TryCoBIO™ is not liable for any dissatisfaction related to product performance or perceived outcomes.

  3. Allergy Disclaimer:

    • Some items sold through TryCoBIO™ may contain materials such as memory foam, latex, or cooling gels. Customers with known sensitivities should review product materials before purchasing.
    • TryCoBIO™ is not responsible for allergic reactions or sensitivities resulting from the use of our products.

  4. Defects and Warranties:

    • Defects must be reported within 24 hours of receiving the product.
    • Warranty coverage is only available for customers who have purchased an additional warranty at the time of checkout. Warranty terms and coverage details are provided with the warranty purchase.

3. Flagship Product Terms
For certain flagship items, including the Premium Contour Relief Pillow™, additional terms and disclaimers apply:

  1. Intended Use:

    • The Premium Contour Relief Pillow™ is designed for neck and back support during sleep. It should be used as directed and is not intended to replace professional medical advice or treatment.

  2. Care Instructions:

    • Follow the care instructions provided with the product to maintain longevity and effectiveness. Improper care may void warranties.

  3. Allergy Notice:

    • This product contains memory foam and cooling gel layers. If you have known sensitivities, consult product materials before use.

  4. Disclaimers on Results:

    • While many customers have reported relief from discomfort, individual experiences may vary. This product is not a medical device, and no specific results are guaranteed.
    • Use of this product does not replace the advice of a licensed healthcare professional. Consult your physician if you experience persistent discomfort.

4. Refunds and Returns
Refunds and returns are governed by our Refund Policy, available here. By placing an order, you agree to these terms.

Key highlights:

  • Products must be unused and returned in their original packaging.
  • Certain items, such as clearance or promotional products, may not qualify for returns.

5. Shipping Policy
Shipping is governed by our Shipping Policy, available here. Estimated delivery times may vary based on location and carrier schedules.

6. Prohibited Uses
You may not use our website or products:

  • For any unlawful purposes.
  • To infringe on our intellectual property rights or those of others.
  • To mislead or harm other users or third parties.

We reserve the right to terminate access to our services for any prohibited use.

7. Limitation of Liability

  1. General Disclaimer:

    • TryCoBIO™ is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

  2. Product Performance:

    • We base our products on research and customer feedback. However, we do not guarantee specific results, and individual outcomes may vary.
    • By purchasing our products, you agree to release TryCoBIO™ from liability related to product performance or dissatisfaction.

  3. Personal Responsibility:

    • You acknowledge that it is your responsibility to use our products as directed and to consult a healthcare professional if needed. Misuse of products voids any warranties or guarantees.

8. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the exclusive property of TryCoBIO™. Unauthorized reproduction or distribution is strictly prohibited.

9. Governing Law
These Terms and any related transactions shall be governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved through binding arbitration as outlined in Section 10.

10. Dispute Resolution
In the event of a dispute, you agree to resolve the matter through arbitration. This includes any disputes arising from product purchases or these Terms.

11. Contact Information
If you have questions regarding these Terms, please contact us at:

  • Email: